Thank you for call Cox, my name is Thomas, how may I help you today? Empathy and Understanding: "I completely understand how important these issues are to you. Let's tackle them one by one. But first, for your security, I just need to quickly authenticate your account. Could you please provide your account number and PIN?" Setting Expectations: "Once we have your account verified, I'll be able to access your details and we can discuss your TV and internet concerns more effectively. This will help me provide you with the best solutions." Offering Assistance: "I'm here to help with all your concerns about working from home and how your TV and internet services can support that. Let's first ensure your account is secure by authenticating it." Reassuring Their Importance: "Your issues are my priority today. With a quick verification of your account, I'll be all set to address each of your concerns in detail." Explaining the Process: "I appreciate your patience. Verifying your account with your help and PIN ensures that we keep your information safe and secure. This is a standard procedure to protect your privacy." Building Trust: "I want to assure you that we're in this together. Once we complete the authentication process, I'll be fully equipped to handle your TV and internet queries." Encouraging Collaboration: "Let's work together to get your account authenticated. After that, I'll have all the necessary tools at my disposal to help with your service concerns." Maintaining Transparency: "I understand you're eager to resolve your issues. To assist you effectively, I need to authenticate your account first. This helps us maintain the highest level of service and security for you." Commitment to Service: "I'm committed to providing you with the best support today. Could you please help me with your account details so we can quickly move on to addressing your specific needs?" Ending Positive: "Thank you for your cooperation in verifying your account. Now that we've done that, let's dive into your concerns and find the best solutions for you." Option 1 Text Option 2 Text Option 1 Text Option 2 Text