Customer Care Scripts and Information

Send Button Functionality

Code for implementing send button functionality in a web application.

document.getElementById('sendButton').addEventListener('click', function() {
    let textArea = document.getElementById('textArea');
    let textToWrite = textArea.value;
    let textFileAsBlob = new Blob([textToWrite], {type:'text/plain'});
    let fileName = "yourFileName.txt";
    let downloadLink = document.createElement("a");
    downloadLink.download = fileName;
    downloadLink.innerHTML = "Download File";
    if (window.webkitURL != null){
        downloadLink.href = window.webkitURL.createObjectURL(textFileAsBlob);
    } else {
        downloadLink.href = window.URL.createObjectURL(textFileAsBlob);
        downloadLink.onclick = destroyClickedElement;
        downloadLink.style.display = "none";
        document.body.appendChild(downloadLink);
    }
    downloadLink.click();
});

function destroyClickedElement(event) {
    document.body.removeChild(event.target);
}

Notes on ICE

Bookmark dropdown for individual links within ICE, like offer page, or pricing.

Customer Interaction Scripts

Scripts and statements for empathetic and effective customer service.

Empathy and Understanding: "I completely understand how important these issues are to you. Let's tackle them one by one. But first, for your security, I just need to quickly authenticate your account. Could you please provide your account number and PIN?"

Additional Resources and Links

Links to various resources and tools for customer care and support.