Mr. Himmelberger,

I am requesting objective, technical verification of several emails and related transmissions that were introduced in the forwarded compilation dated February 27, 2026. This request is made to ensure the claim record reflects contemporaneous communications accurately, and to allow Nationwide to resolve the matter fairly on a verified foundation.

Before Director-level involvement, the claim already presented material integrity issues in practice, including prolonged unresponsiveness and repeated requests for clarification that were not answered directly. Against that backdrop, the sudden appearance of earlier-dated emails inside the February 27 forwarded thread materially impacts confidence in the chronology.

I am not making accusations. I am stating that the record must be verified, because the sequence is consequential:

• Emails dated February 6 and February 23 appear addressed to incorrect variants of my email.
• Those emails were presented to me inside the February 27 forwarded compilation, after Director-level review.
• In the live exchange period, no delivery failure warning was raised and no prior-transmission reference was made.
• This creates a legitimate need to verify transmission, delivery status, and compilation chain-of-custody.

To close ambiguity, please provide verification for the specific items listed below, for each message identified in the table.

Eight verification items requested:
1. Raw SMTP headers for the February 6, February 18, and February 23 messages
2. Outbound mail server logs showing accepted, delivered, deferred, or rejected status
3. Any nondelivery or bounce records tied to the incorrect-address variants
4. Claim system audit trail for email address fields and any edits
5. Authentication logs identifying the sending user session or system process
6. Archive-preserved copies from retention systems with integrity confirmation
7. Attachment file metadata for the valuation documents as transmitted
8. Chain-of-custody: who assembled the February 27 forward compilation, when, and how

I am explicitly leaving the door open for Nationwide to correct any clerical mistake, system issue, or record inconsistency. If the transmissions occurred as asserted, objective logs will confirm it conclusively and this issue will resolve quickly. If not, Nationwide should correct the claim file and proceed with settlement discussions based on accurate records.

Sincerely,
Thomas D. Coates
Claim 928360-GQ • Vehicle: 2013 Audi Q7 S Line Prestige Quattro • Loss date: January 24, 2026