Thomas D. Coates

Professional Summary

Versatile Field Service and Sales Leader with 30+ years of experience delivering technical solutions, client success, and revenue growth across commercial equipment service, telecom, and enterprise sales. Expert in rapid-response field operations, consultative sales, CRM integration (Salesforce), and managing high-value accounts. Recognized for bridging technical knowledge with client-focused outcomes, resolving critical equipment issues, and leading teams to exceed performance metrics.

Core Competencies / Skills

• Field Service & Equipment Diagnostics (TurboChef, HHD, Conveyor Ovens, High-Voltage Systems)
• Technical Troubleshooting & Component Replacement
• Salesforce CRM & Client Relationship Management
• B2B Sales Leadership & Business Development
• Network Communications & IT Infrastructure (VPN, Servers, Telecom Provisioning)
• Inventory Management & Rapid Response Logistics
• Project Coordination & Technical Documentation
• Data Analysis & Dashboard Reporting (Excel, Google Sheets)
• Team Leadership, Training & Coaching

Professional Experience

General Manager – Field Services

New Coaco LLC – Commercial Equipment Fault Restoration | Virginia Beach, VA | 2023–Present

• Lead technician and manager for on-site equipment restoration across VA, NC, and MD.
• Specialized in TurboChef (Bullet, HHD) and conveyor oven repairs, manufacturer component installations, and warranty services.
• Maintain stocked inventory and execute same-day restoration when parts are on hand.
• Dispatch-ready, fully insured LLC, capable of rapid-response deployment to rural, after-hours, or overflow clients.
• Consistently resolve high-priority commercial equipment faults under pressure, minimizing client downtime.

Inbound Sales Advisor

Cox Communications | 2023–Present

• Deliver consultative technology solutions to inbound business prospects.
• Apply needs-based assessments to qualify opportunities and meet/exceed sales metrics.
• Integrate Salesforce CRM to track pipelines, analyze performance, and maintain customer satisfaction.

Business Development Manager

CoStar Group (Apartments.com) | 2017–2023

• Presented high-value client solutions using Excel, Google Sheets, CRM dashboards, and analytics tools.
• Identified growth channels and increased apartment portfolio profitability through strategic targeting.
• Collaborated cross-functionally to execute scalable sales strategies.

Secondary School Educator / Coach

City of Virginia Beach Public Schools | 2009–2017

• Full-time guest teacher and Girls JV Soccer Coach at Bayside High School.
• Delivered engaging academic instruction and supported extracurricular development.

Network Communications Manager (Consultant)

Dendrite International / NetTelcos | 2004–2009

• Managed multi-application servers, DNS, telecom provisioning, and technical support documentation.
• Implemented hosted telecom and cloud solutions for independent clients.

Sales Manager

Charter Communications | 2003–2004

• Led regional sales team generating $2.8M in new revenue.
• Oversaw product rollouts and customer success initiatives.

National Account Manager

AT&T Corporation | 1992–2003

• Managed global voice/data accounts valued at $15.3M annually.
• Coordinated technical service orders, escalations, and SLA compliance for Fortune 500 clients.

Education

B.S., Political Science – Old Dominion University, Norfolk, VA

Minor: International Relations

Community & Interests

• National Geographic MyShot Contributor (Amateur Photography)
• Emmanuel Episcopal Church – Building & Grounds Committee, Usher