3416
Warren Place, Virginia Beach, VA 23452
●
(757)
374-3539 – tdcoates@gmail.com
Versatile
Field Service and Sales Leader with 30+ years of experience delivering
technical solutions, client success, and revenue growth across commercial
equipment service, telecom, and enterprise sales. Expert in rapid-response
field operations, consultative sales, CRM integration (Salesforce), and
managing high-value accounts. Recognized for bridging technical knowledge with
client-focused outcomes, resolving critical equipment issues, and leading teams
to exceed performance metrics.
● Field Service & Equipment Diagnostics
(TurboChef, HHD, Conveyor Ovens, High-Voltage Systems)
● Technical Troubleshooting & Component
Replacement
● Salesforce CRM & Client Relationship
Management
● B2B Sales Leadership & Business Development
● Network Communications & IT Infrastructure
(VPN, Servers, Telecom Provisioning)
● Inventory Management & Rapid Response
Logistics
● Project Coordination & Technical
Documentation
● Data Analysis & Dashboard Reporting (Excel,
Google Sheets)
● Team Leadership, Training & Coaching
New Coaco LLC – Commercial Equipment Fault
Restoration | Virginia Beach, VA | 2023–Present
● Lead technician and manager for on-site equipment
restoration across VA, NC, and MD.
● Specialized in TurboChef (Bullet, HHD) and
conveyor oven repairs, manufacturer component installations, and warranty
services.
● Maintain stocked inventory and execute same-day
restoration when parts are on hand.
● Dispatch-ready, fully insured LLC, capable of
rapid-response deployment to rural, after-hours, or overflow clients.
● Consistently resolve high-priority commercial
equipment faults under pressure, minimizing client downtime.
Cox Communications | 2023–Present
● Deliver consultative technology solutions to
inbound business prospects.
● Apply needs-based assessments to qualify
opportunities and meet/exceed sales metrics.
● Integrate Salesforce CRM to track pipelines,
analyze performance, and maintain customer satisfaction.
CoStar Group (Apartments.com) | 2017–2023
● Presented high-value client solutions using
Excel, Google Sheets, CRM dashboards, and analytics tools.
● Identified growth channels and increased
apartment portfolio profitability through strategic targeting.
● Collaborated cross-functionally to execute
scalable sales strategies.
City of Virginia Beach Public Schools | 2009–2017
● Full-time guest teacher and Girls JV Soccer Coach
at Bayside High School.
● Delivered engaging academic instruction and
supported extracurricular development.
Dendrite International / NetTelcos | 2004–2009
● Managed multi-application servers, DNS, telecom
provisioning, and technical support documentation.
● Implemented hosted telecom and cloud solutions
for independent clients.
Charter Communications | 2003–2004
● Led regional sales team generating $2.8M in new
revenue.
● Oversaw product rollouts and customer success
initiatives.
AT&T Corporation | 1992–2003
● Managed global voice/data accounts valued at
$15.3M annually.
● Coordinated technical service orders,
escalations, and SLA compliance for Fortune 500 clients.
B.S., Political Science – Old Dominion University, Norfolk, VA
Minor:
International Relations
● National Geographic MyShot Contributor (Amateur
Photography)
● Emmanuel Episcopal Church – Building &
Grounds Committee, Usher