The employer did not demonstrate this interactive process. Did not unnecessarily request full medical records
On [(3/26/2024, 4/1/2024, 4/5/2024, 4/23/2024, 4/30/2024, 5/7/2024, 5/14/2024, 5/18/2024, 5/19/2024, 5/20/2024, 5/21/2024, 5/26/2024, 5/28/2024, 6/3/2024, 6/4/2024, 6/8/2024)], I filed several requests that addressed the issues raised in the disciplinary action. These requests included detailed information and technical documentation regarding systems errors affecting: PAYROLL, ABSENCES, WORKDAY, ICE, ICOMS and STAR that should have been taken into account before any disciplinary measures were decided upon. Unfortunately, these requests were not answered, and the information therein was overlooked. The issues which have been documented and submitted to sales leadership have direct impact and relevance to the [Inbound Sales Performance Scorecard Policy] for May 2024, April 2024 and March 2024 and directly affect my actual attainment in meeting [the sales minimum performance thresholds in any one-month period]
June 25, 2024
**Family Heath Crisis**
- **Citation:** DOC0625202417.00FollowUponFamilyHealthCrisis17.02-Discussion on health, leave options.
June 27, 2024
3. **Leave Types Information**
- **Citation:** DOC0627202417.00LeaveTypesInformation17.03-Different available leave types.
June 27, 2024
4. **Occurrences Email**
- **Citation:** DOC0627202417.00OccurrencesEmail17.04-Review of occurrences and warning.
June 27, 2024
5. **Physician Accommodation Request Form**
- **Citation:** DOC0627202417.00PhysicianAccommodationRequestForm17.05-Accommodation request form details.
June 28, 2024
6. **Meeting Request**
- **Citation:** DOC0628202417.00MeetingRequest17.06-Request for one-on-one meeting.
Re: EmplyDocs - tdcoates@gmail.com - Gmail
Managing PTO in the face of illness and family health responsibilities - tdcoates@gmail.com - Gmail
Sales Reporting Issues and Disciplinary Action Rebuttal - Performance : Compensation for Thomas Coates HRC1149024 Thomas Coates - tdcoates@gmail.com - Gmail
HRC1148762 (HRC1149024) HRC1147319 HRC1148753 anybody do not close these cases. - tdcoates@gmail.com - Gmail
One on one Thomas Coates - tdcoates@gmail.com - Gmail
Re: [EXTERNAL] Managing PTO in the face of illness and family health responsibilities - tdcoates@gmail.com - Gmail
Re: HRC1147319 - Employee Assistance Program - tdcoates@gmail.com - Gmail
Subject: Physician Accommodation Request Form - tdcoates@gmail.com - Gmail
Re: [EXTERNAL] Re: Coates out with sick Son - tdcoates@gmail.com - Gmail
Re: HRC1152131 - Leave Of Absence case for Thomas Coates - 00812404 - tdcoates@gmail.com - Gmail
Fwd: Delayed Access to Systems Required to manage Health and Well-being - tdcoates@gmail.com - Gmail
Request for Employer-Provided Leave and the Americans with Disabilities Act and request for Reasonalble Accomodations - tdcoates@gmail.com - Gmail
Re: [EXTERNAL] Managing PTO in the face of illness and family health responsibilities - tdcoates@gmail.com - Gmail
Subject: Physician Accommodation Request Form - tdcoates@gmail.com - Gmail
Sales Reporting Issues and Disciplinary Action Rebuttal - Performance : Compensation for Thomas Coates HRC1149024 Thomas Coates - tdcoates@gmail.com - Gmail
Tue, Jul 9, 12:37 PM (9 days ago) LAST CORRESPONDENCE I HAVE RECEIVED - tdcoates@gmail.com - Gmail
Fwd: Cox Communications New Leave Initiation Letter - tdcoates@gmail.com - Gmail
Re: MLE-1050275 - tdcoates@gmail.com - Gmail
Fwd: MLE-1050275 - tdcoates@gmail.com - Gmail
Fwd: Cox Communications New Leave Initiation Letter - tdcoates@gmail.com - Gmail
Subject: Follow-Up Request for Investigation into Pay Change Alterations and Associated Implications - tdcoates@gmail.com - Gmail
Subject: Immediate Action Required: ADA, Fair Labor Standards Act, and Interactive Process Violations - tdcoates@gmail.com - Gmail
ONE EXAMPLE OF A CRITICAL INCONSISTENCY REGARDING PAYROLL - tdcoates@gmail.com - Gmail
forward - tdcoates@gmail.com - Gmail
MY METLIFE LEAVE STATUS IS PENDING - please stop using it as an excuse to delay speaking about reasonable accommodations - tdcoates@gmail.com - Gmail
Re: Re: Thomas Coates Follow- Up MLE-1029140 - tdcoates@gmail.com - Gmail
Re: Re: Thomas Coates Follow- Up MLE-1029140 - tdcoates@gmail.com - Gmail
Re: Follow- Up MLE-1029140 - tdcoates@gmail.com - Gmail
Follow- Up MLE-1029140 - tdcoates@gmail.com - Gmail
Re: Thomas Coates Follow- Up MLE-1029140 - tdcoates@gmail.com - Gmail
Re: Re: Follow- Up MLE-1029140 - tdcoates@gmail.com - Gmail
Re: OFFICIAL APPEAL OF THE CASE: MLE-1029140 - Headline: Reiteration and Clarification on the Appeal of Denied Short-Term Disability Claim MLE-1029140 - tdcoates@gmail.com - Gmail
Re: Follow- Up MLE-1029140 - tdcoates@gmail.com - Gmail
Fwd: Broadspire Claim For COATES, THOMAS COX ENTERPRISES INC 8/7/2024 - tdcoates@gmail.com - Gmail
Fwd: Broadspire Claim For COATES, THOMAS COX ENTERPRISES INC 8/7/2024 - tdcoates@gmail.com - Gmail
Gmail
Re: Secured and Protected Evidence related to my claims against Cox Communications - tdcoates@gmail.com - Gmail
Re: OFFICIAL APPEAL OF THE CASE: MLE-1029140 - Headline: Reiteration and Clarification on the Appeal of Denied Short-Term Disability Claim MLE-1029140 - tdcoates@gmail.com - Gmail
Explain Need
Date: 2024-07-09 12:37
Yes
No
NA
The employer did not demonstrate this interactive process. Did not explain why documentation was needed.
2024-07-09 12:37 (9 days ago)ADA Accommodation RequestACKNOWLEDGMENT OF RECEIPT
NONE
RESPONSE
PAYROLL
REASONABLE ACCOMMODATIONRequest for Employer-Provided Leave and the Americans with Disabilities Act and request for Reasonable Accommodations
Thomas - <tdcoates@gmail.com>
Attachments
SENT TO: Azariah Workman, Keith Wilson
I trust all is well with you. I am writing to formally introduce a request for reasonable accommodation under the Americans with Disabilities Act (ADA). Attached to this letter, you will find the completed "Request for Reasonable Accommodation" form..
No Documentation for Obvious Cases
Date: ___________
Yes
No
NA
Unilateral Decision-Making Without Employee Participation
Quote: "I worked in partnership with your leadership to look at all of the information you have submitted and have verified that per the policy, your commission payouts are correct." Azariah Email: Email from Azariah Workman, July 31, 2024, Subject: "Follow Up" Violation: ADA Interactive Process Requirement - Azariah reviewed and made decisions regarding commission payouts without the employee's presence or input, contravening the principles of an interactive process.
Policy Reference: ADA requirements for reasonable accommodation.
Issue: Disregarding the documentation already submitted, stating it does not describe the basis for the requests. This oversight fails to recognize the detailed information I have provided about my medical conditions and the accommodations needed.4
Comments:
Job Description Consultation
Date: ___________
Yes
No
NA
The employer did not demonstrate this interactive process. Did not consult the job description.
Comments:
Essential Functions Missing
Date: ___________
Yes
No
NA
The employer did not demonstrate this interactive process. Did not include essential functions in job description.
1 "OCCURRENCES" Increased - changes/additions made with errors - Performance : Compensation for Thomas Coates HRC1149024 Thomas Coates
Thomas - <tdcoates@gmail.com>
SENT TO: Thomas - <tdcoates@gmail.com>
SENT TO: Azariah Workman, Rachel Smith, Donte Holmes, Sarah DellaVecchio, Thomas Coates
OCCURENCES INCREASED - CHANGES/ADDITIONS MADE WITH ERRORS
My pending request for time-off to care for my Son, in 4 days, had not received a single response. -
However, at the same time, this period was used as an opportunity to make updates which increased my occurrences and an opportunity to generate a Written ScoreCard Final Warning!
ON June 25, a WRITTEN REQUEST had been turned in concerning PAYROLL, TIME, WORKDAY, BENEFITS, DISABILITY, LEAVE, COMPUTER LOGS/TICKETS, OFFLINES, Absence Requests Absence Balance, with PENDING AND UNRESOLVED (responded-to) REQUESTS SUBMITTED, why would there be retroactive and incorrect changes made to Occurrences?
Thomas D. Coates
June 30, 2024
Comments:
Inclusive Job Descriptions
Date: ___________
Yes
No
NA
The employer did not demonstrate this interactive process. Did not provide inclusive job descriptions.
Comments:
Employee Questions
Date:
DATE
8/11/2024 16:09
6/25/2024 12:03
6/27/2024 10:33
8/1/2024 22:29
8/1/2024 22:29
8/1/2024 22:29
8/5/2024 23:53
7/25/2024 17:03
7/31/2024 12:06
8/5/2024 23:53
7/18/2024 11:02
8/1/2024 22:15
7/8/2024 15:55
7/18/2024 18:55
8/1/2024 22:20
8/1/2024 22:19
7/31/2024 12:07
7/18/2024 21:51
8/1/2024 22:21
7/22/2024 16:45
8/1/2024 22:28
8/1/2024 22:25
8/1/2024 22:27
8/4/2024 22:31
8/1/2024 12:29
7/15/2024 11:01
8/4/2024 22:07
8/1/2024 22:17
7/15/2024 10:57
7/15/2024 10:58
8/1/2024 17:28
8/1/2024 22:09
7/15/2024 11:03
8/1/2024 17:18
8/1/2024 22:09
7/18/2024 10:59
8/1/2024 22:19
7/25/2024 17:03
8/1/2024 22:28
8/1/2024 22:31
8/5/2024 15:18
8/5/2024 23:53
7/26/2024 14:47
7/31/2024 14:04
8/1/2024 22:33
8/4/2024 22:13
8/5/2024 0:03
8/5/2024 0:03
7/8/2024 15:53
7/12/2024 17:58
7/18/2024 14:41
7/19/2024 14:31
8/1/2024 17:29
8/1/2024 17:29
8/1/2024 22:13
8/6/2024 1:58
7/12/2024 17:58
7/18/2024 11:01
8/11/2024 23:12
7/19/2024 17:02
8/3/2024 13:47
8/6/2024 0:09
7/12/2024 17:28
7/15/2024 10:59
7/19/2024 14:41
8/6/2024 12:42
8/5/2024 22:36
8/5/2024 23:51
7/26/2024 15:00
7/15/2024 11:04
8/1/2024 17:17
7/22/2024 22:00
7/26/2024 13:11
8/5/2024 23:52
7/19/2024 15:29
8/5/2024 23:16
8/1/2024 17:31
8/1/2024 22:09
Yes
No
NA
The employer did not demonstrate this interactive process. Did not encourage employee questions
RESPONSE/REQUEST
ANSWR
QUESTION/TITLE
None - 1
NONE
PROOF: WorkDay System and Team - I requested leave on June 19th, Azariah Workman Helped my boss Write a Bad Evalution June 20th - tdcoates@gmail.com - Gmail
None - 1
NONE
“OCCURRENCES†Increased - changes/additions made with errors - Performance : Compensation for Thomas Coates HRC1149024 Thomas Coates - tdcoates@gmail.com - Gmail
no - 2nd
NONE
“OCCURRENCES†Increased - changes/additions made with errors - Performance : Compensation for Thomas Coates HRC1149024 Thomas Coates - tdcoates@gmail.com - Gmail
None - 1
NONE
Acknowledgement Payroll reduction and Reason - tdcoates@gmail.com - Gmail
None - 2nd
NONE
Acknowledgement Payroll reduction and Reason - tdcoates@gmail.com - Gmail
no - 3rd
NONE
Acknowledgement Payroll reduction and Reason - tdcoates@gmail.com - Gmail
no - 4th
NONE
Acknowledgement Payroll reduction and Reason - tdcoates@gmail.com - Gmail
none - 1
NONE
Completed Physician Accommodation Request Form, Medical and Accomodation Documentation - tdcoates@gmail.com - Gmail
no - 2nd
NONE
Completed Physician Accommodation Request Form, Medical and Accomodation Documentation - tdcoates@gmail.com - Gmail
None - 3rd
NONE
Completed Physician Accommodation Request Form, Medical and Accomodation Documentation - tdcoates@gmail.com - Gmail
no - 1
NONE
Delayed Access to Systems Required to manage Health and Well-being - tdcoates@gmail.com - Gmail
none - 2nd
NONE
Delayed Access to Systems Required to manage Health and Well-being - tdcoates@gmail.com - Gmail
none - 1
NONE
Fw: Physician Accommodation Request Form - tdcoates@gmail.com - Gmail
no - 1
NONE
Fwd: Delayed Access to Systems Required to manage Health and Well-being - tdcoates@gmail.com - Gmail
no - 2nd
NONE
Fwd: Delayed Access to Systems Required to manage Health and Well-being - tdcoates@gmail.com - Gmail
Re: [EXTERNAL] Completed Physician Accommodation Request Form, Medical and Accomodation Documentation - tdcoates@gmail.com - Gmail
None - 2nd
NONE
Re: [EXTERNAL] Completed Physician Accommodation Request Form, Medical and Accomodation Documentation - tdcoates@gmail.com - Gmail
None - 3rd
NONE
Re: [EXTERNAL] Completed Physician Accommodation Request Form, Medical and Accomodation Documentation - tdcoates@gmail.com - Gmail
None - 4th
NONE
Re: [EXTERNAL] Completed Physician Accommodation Request Form, Medical and Accomodation Documentation - tdcoates@gmail.com - Gmail
None - 5th
NONE
RE: [EXTERNAL] Fw: Urgent Escalation: Immediate Action Required on Unresolved Payroll, Disability, and Compliance Issues - tdcoates@gmail.com - Gmail
none - 6th
NONE
RE: [EXTERNAL] Fw: Urgent Escalation: Immediate Action Required on Unresolved Payroll, Disability, and Compliance Issues - tdcoates@gmail.com - Gmail
no - 1
NONE
Re: [EXTERNAL] Managing PTO in the face of illness and family health responsibilities - tdcoates@gmail.com - Gmail
None - 2nd
NONE
Re: [EXTERNAL] Managing PTO in the face of illness and family health responsibilities - tdcoates@gmail.com - Gmail
no - 3rd
NONE
Re: [EXTERNAL] Managing PTO in the face of illness and family health responsibilities - tdcoates@gmail.com - Gmail
None - 4th
NONE
Re: [EXTERNAL] Managing PTO in the face of illness and family health responsibilities - tdcoates@gmail.com - Gmail
None - 5th
NONE
RE: [EXTERNAL] Managing PTO in the face of illness and family health responsibilities - tdcoates@gmail.com - Gmail
no - 6th
NONE
Re: [EXTERNAL] Managing PTO in the face of illness and family health responsibilities - tdcoates@gmail.com - Gmail
no - 7th
NONE
Re: [EXTERNAL] Managing PTO in the face of illness and family health responsibilities - tdcoates@gmail.com - Gmail
None - 10th+4
NONE
RE: [EXTERNAL] Managing PTO in the face of illness and family health responsibilities - tdcoates@gmail.com - Gmail
None - 1
NONE
RE: [EXTERNAL] Request for Employer-Provided Leave and the Americans with Disabilities Act and request for Reasonalble Accomodations - tdcoates@gmail.com - Gmail
None - 2nd
NONE
RE: [EXTERNAL] Request for Employer-Provided Leave and the Americans with Disabilities Act and request for Reasonalble Accomodations - tdcoates@gmail.com - Gmail
None - 3rd
NONE
RE: [EXTERNAL] Request for Employer-Provided Leave and the Americans with Disabilities Act and request for Reasonalble Accomodations - tdcoates@gmail.com - Gmail
None - 1
NONE
RE: [EXTERNAL] Tue, Jul 9, 12:37 PM (9 days ago) LAST CORRESPONDENCE I HAVE RECEIVED - tdcoates@gmail.com - Gmail
no - 2nd
NONE
RE: [EXTERNAL] Tue, Jul 9, 12:37 PM (9 days ago) LAST CORRESPONDENCE I HAVE RECEIVED - tdcoates@gmail.com - Gmail
none - 3rd
NONE
RE: [EXTERNAL] Tue, Jul 9, 12:37 PM (9 days ago) LAST CORRESPONDENCE I HAVE RECEIVED - tdcoates@gmail.com - Gmail
no - 1
NONE
Request for Employer-Provided Leave and the Americans with Disabilities Act and request for Reasonalble Accomodations - tdcoates@gmail.com - Gmail
no - 1
NONE
Sales Reporting Issues and Disciplinary Action Rebuttal - Performance : Compensation for Thomas Coates HRC1149024 Thomas Coates - tdcoates@gmail.com - Gmail
no - 2nd
NONE
Sales Reporting Issues and Disciplinary Action Rebuttal - Performance : Compensation for Thomas Coates HRC1149024 Thomas Coates - tdcoates@gmail.com - Gmail
no - 3rd
NONE
Sales Reporting Issues and Disciplinary Action Rebuttal - Performance : Compensation for Thomas Coates HRC1149024 Thomas Coates - tdcoates@gmail.com - Gmail
no - 1
NONE
Subject: Follow-Up Request for Investigation into Pay Change Alterations and Associated Implications - tdcoates@gmail.com - Gmail
no - 1
NONE
Subject: Immediate Action Required: ADA, Fair Labor Standards Act, and Interactive Process Violations - tdcoates@gmail.com - Gmail
Subject: Physician Accommodation Request Form - tdcoates@gmail.com - Gmail
no - 2nd
NONE
Subject: Physician Accommodation Request Form - tdcoates@gmail.com - Gmail
None - 1
NONE
Subject: Urgent Clarification Needed on Payroll Reductions and Unresolved Issues - tdcoates@gmail.com - Gmail
no - 2nd
NONE
Subject: Urgent Clarification Needed on Payroll Reductions and Unresolved Issues - tdcoates@gmail.com - Gmail
no - 3rd
NONE
Subject: Urgent Clarification Needed on Payroll Reductions and Unresolved Issues - tdcoates@gmail.com - Gmail
None - 4th
NONE
Tue, Jul 9, 12:37 PM (9 days ago) LAST CORRESPONDENCE I HAVE RECEIVED - tdcoates@gmail.com - Gmail
None - 5th
NONE
Tue, Jul 9, 12:37 PM (9 days ago) LAST CORRESPONDENCE I HAVE RECEIVED - tdcoates@gmail.com - Gmail
None - 1
NONE
Update: To All Current Cases and Matters - tdcoates@gmail.com - Gmail
no - 2nd
NONE
Update: To All Current Cases and Matters - tdcoates@gmail.com - Gmail
Comments:
Confidentiality Assurance
Date: June 28, 2024 July 01, 2024 July 09, 2024 July 19, 2024
Yes
No
NA
The employer did not demonstrate this interactive process. Did not assure confidentiality of medical info.
Cox Communications failed to adhere to the following requirements:
Confidentiality of Medical Information: They did not ensure that the results of all medical examinations or inquiries about a disability were kept confidential, as required.
Separate Medical Files: They did not maintain medical information in separate medical files, as mandated by law.
Proper Disclosure of Medical Information: They did not appropriately provide medical information required by State workers' compensation laws to the agencies that administer such laws, violating established guidelines for the handling of medical data.
This failure to comply with these requirements demonstrates a clear violation of confidentiality protocols concerning medical information.They did not appropriately provide medical information required by State workers' compensation laws to the agencies that administer such laws, violating established guidelines for the handling of medical data.
This failure to comply with these requirements demonstrates a clear violation of confidentiality protocols concerning medical information..
The employer did not demonstrate this interactive process. Did not store medical info separately.
Comments:
Safety Info Sharing
Date: ___________
Yes
No
NA
The employer did not demonstrate this interactive process. Did not share info with safety personnel.
Comments:
Supervisor Sharing
Date: ___________
Yes
No
NA
The employer did not demonstrate this interactive process. Did not inform supervisors about accommodations.
2024-07-05 17:38 (27 days ago)
Delayed Access to Systems
ACKNOWLEDGMENT OF RECEIPT NONE XXXX RESPONSE NONE XXXX
Delayed Access to Systems Required to manage Health and Well-being Thomas - <tdcoates@gmail.com> SENT TO: Azariah Workman, Sarah DellaVecchio, Keith Wilson I hope all is well. I am writing to address a critical issue regarding my current inability to access essential corporate systems and applications while on disability leave. As you are aware, and I have stated and repeated requests... .
Comments:
Compliance Investigation Info
Date: ___________
Yes
No
NA
The employer did not demonstrate this interactive process. Did not share info for compliance investigations.
Comments:
Necessary Info Only
Date: ___________
Yes
No
NA
The employer did not demonstrate this interactive process. Did not request only necessary info.
Comments:
Explore Options
Date: ___________
Yes
No
NA
The employer did not demonstrate this interactive process. Did not explore accommodation options.
Comments:
Employee Ideas
Date: ___________
Yes
No
NA
The employer did not demonstrate this interactive process. Did not consider employee's accommodation ideas.
Comments:
Outside Sources
Date: ___________
Yes
No
NA
The employer did not demonstrate this interactive process. Did not consult outside sources.
Comments:
Medical Provider Recommendations
Date: ___________
Yes
No
NA
The employer did not demonstrate this interactive process. Did not consider medical provider recommendations.
Comments:
VR Services
Date: ___________
Yes
No
NA
The employer did not demonstrate this interactive process. Did not utilize VR services.
Comments:
JAN Guidance
Date: ___________
Yes
No
NA
The employer did not demonstrate this interactive process. Did not follow JAN guidance.
Comments:
ADA Network Guidance
Date: ___________
Yes
No
NA
The employer did not demonstrate this interactive process. Did not follow ADA Network guidance.
Comments:
Effectiveness Determination
Date: ___________
Yes
No
NA
The employer did not demonstrate this interactive process. Did not determine the effectiveness of options.
Comments:
Employer-Selected Option
Date: ___________
Yes
No
NA
The employer did not demonstrate this interactive process. Disregarded employee's preference for accommodation.
Comments:
Trial Period Agreement
Date: ___________
Yes
No
NA
The employer did not demonstrate this interactive process. Did not consider a trial period for accommodations.
Comments:
Employer Choice Communication
Date: ___________
Yes
No
NA
The employer did not demonstrate this interactive process. Did not discuss the chosen accommodation with the employee.
Comments:
Employee Questions
Date: ___________
Yes
No
NA
The employer did not demonstrate this interactive process. Did not encourage employee questions.
Comments:
Consultation of Job Descriptions
Date: ___________
Yes
No
NA
The employer did not demonstrate this interactive process. Did not consult job descriptions.
Comments:
Role of VR Services
Date: ___________
Yes
No
NA
The employer did not demonstrate this interactive process. Did not utilize VR services.
Comments:
Outside Source Guidance
Date: ___________
Yes
No
NA
The employer did not demonstrate this interactive process. Did not seek outside source guidance.
Comments:
Job Accommodation Network
Date: ___________
Yes
No
NA
The employer did not demonstrate this interactive process. Did not follow JAN recommendations.
Comments:
Preferred Communication Method
Date: ___________
Yes
No
NA
The employer did not demonstrate this interactive process. Did not respect preferred communication method.
Comments:
Privacy and Confidentiality
Date: ___________
Yes
No
NA
The employer did not demonstrate this interactive process. Did not maintain privacy and confidentiality of medical records.
