Please provide, in 3-5 complete sentences, a written description of the exact process for logging into the WFO system to submit a PTO request, including all required login steps. Was there an alternative method available to employees who were offsite or on leave?
Explain the policy or procedure governing system access for employees on short-term disability. Specifically, if an employee on leave was required to use the WFO system, how would their access have been restored or facilitated? Please reference any policy or guideline consulted in making this determination (minimum 3 words).
If an employee’s PTO request is denied in Workday, but they are on leave and cannot access the platform, what communication steps are required to notify the employee? Was email notification mandatory in such cases? If not, why?
Please provide the names, titles, and departments of all individuals involved in approving the denial of my PTO request. Were multiple approvals required, and if so, who verified the decision? Attach or reference any documentation related to this decision process.
In the past 22 requests I submitted for similar situations, my supervisor provided timely responses with either approval or alternate solutions. Please explain why the standard practice was not followed this time. If any procedural changes occurred, please reference the specific policy or directive in effect at the time of denial.
Please provide a clear explanation, citing Cox’s policy, of how PTO requests are handled for employees on short-term disability. Does the policy require PTO to be used during the 7-day administrative waiting period? If so, explain how it should have been applied in my case.
List all policies or internal procedures referenced when my PTO request was denied. Indicate whether the denial was based on best practices, company policy, or individual discretion. Your response will be reviewed alongside company policies for accuracy and alignment.
How does the handling of my PTO request compare to current policy, prevailing best practices, and the common practices within your department? If any deviations occurred, explain the reason. Your response will be documented and compared with similar cases for consistency.
Did you know the employee’s exact employment status at the time you made the decision to deny PTO in this instance?
When making this decision, were you officially informed of the employee’s employment status? If so, was the notification verbal, via Teams, through email, or in print?
Prior to making the decision to deny PTO, or at any point afterward, were you notified or informed of the employee's access to the required systems? Were any disclosures made to you regarding a lack of access, need for access, or suspension of access?
Were you notified, made aware, or provided with any information about the nature of this employee’s previous or ongoing requests related to system access? If so, how was this information communicated to you?