TX

TX

AVAYA Before you transfer a call

Sample Script

“I am going to transfer you to (e.g., Technical Support). If you happen to be disconnected during the transfer, please call back the main number at 1-800-234-3993 and select option 2 for technical support.”

Department	Extension
Billing and Payments	1-800-234-3993 Press 1
Tech Support	1-800-234-3993 Press 2
Moving to a new address	1-800-234-3993 Press 3
Sales	1-800-234-3993 Press 4
Retention (Remove or Downgrade services)	1-800-234-3993 Press 5
To speak with a representative	1-800-234-3993 Press 0
Cox Business Sales	1-866-456-9944
Complete Care Support For customers with CCC only!	1-877-269-2778
Bill Pay Options	https://www.cox.com/aboutus/bill-payment-options.html
Collections	Numbers vary by State/Area

Before you transfer a call

Sample Script

“I am going to transfer you to (e.g., Technical Support). If you happen to be disconnected during the transfer, please call back the main number at 1-800-234-3993 and select option 2 for technical support.”

Handling Cold