Customer Site Name
Source System
Date
ICOMS Account Number
Work Order Number
Revenue
House Association Code
Territory Node
Coates, Thomas D.LAS VEGASICOMS08-APR-20247393182895880097-155A67989BVY1

 


 
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ARIEL HERNANDEZ
Modify Customer | Customer Flashes | Refresh Data
Account Number
476-073931828 
Credit Rating
ICS-E
Core MRC (Pre-Tax)
--
Core Amount Due
$0.00
Mobile MRC (Pre-Tax)
--
Mobile Amount Due
$0.00
Enrolled in TSV
Customer Since
--
Address
 Data 
Video
Available Channels
 Phone Homelife Mobile
ServiceabilityDATA SERVICEABLEIP TV SERVICEABLETELEPHONY - IMSHOME SECURITY SERVICEABLEWIRELESS SERVICEABLE
Transport MethodCoaxCoaxCoax----
Services----------
Add-Ons----------
Equipment----------
TA End Date----------
Seasonal Return----------
Work orders----------
Smart Alerts
Account Management
Products and Services
Next Best Experiences
No Recommended Actions
Recommended Offers
GO SUPER FAST
 
--
 
--
 
--
 
--
 
None
 
$40.00
 
GO EVEN FASTER
 
--
 
--
 
--
 
--
 
None
  • Panoramic Wifi PW6: $15.00
  • Panoramic Wifi Included: $0.00
 
$90.00
 
Summary History
No Record Found
Monthly Recurring Charges
 Statement 001 - Data 
 
Delivery Method Resend Paper Statement
Amount Due
$0.00
Due Date
05/05/2024
Status
Disconnected
Pay Now will create an immediate payment that will be processed today.
Override Allocations
     
Bill History 
ProcessedStmt.DuePaidDifferenceMRCTaxes & FeesProratesCreditsOTCsFeesUsage
04/16/2024001----$0.00--------------
04/09/2024001----$0.00--($0.29)($36.17)($119.80)------
03/17/2024001$156.26--$156.26$155.00$1.26----------
02/16/2024001$319.87$319.87$0.00$155.00$1.26----------
01/15/2024001$327.22$163.61$163.61$155.00$1.26------$7.35--
12/17/2023001$346.11$182.50$163.61$155.00$1.26------$7.35--
11/16/2023001$354.66$172.16$182.50$153.98$1.09($10.26)--$20.00$7.35--
10/16/2023001$334.66$152.16$182.50$153.98$1.09($10.26)--$20.00$7.35--
09/17/2023001$325.00$162.50$162.50$153.98$1.17------$7.35--
08/15/2023001$325.00$162.50$162.50$153.98$1.17------$7.35--
Displaying 1 - 10 of 10
    
Account Aging 



 
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ARIEL HERNANDEZ
Modify Customer | Customer Flashes | Refresh Data
Account Number
 476-097971806
Credit Rating
ICS-B
Core MRC (Pre-Tax)
$155.00
Core Amount Due
$314.66
Mobile MRC (Pre-Tax)
--
Mobile Amount Due
$0.00
Enrolled in TSV
Customer Since
04/09/2024
Address
 Data 
Video
Available Channels
 Phone Homelife Mobile
ServiceabilityDATA SERVICEABLEIP TV SERVICEABLETELEPHONY - IMSHOME SECURITY SERVICEABLEWIRELESS SERVICEABLE
Transport MethodCoaxCoaxCoax----
ServicesGo Even Faster--------
Add-OnsUnlimited Data PlanCox Complete Care--------
EquipmentPanoramic Wifi PW6 Rental--------
TA End Date----------
Seasonal Return----------
Work orders----------
Smart Alerts
Account Management
Products and Services
Next Best Experiences
 Add Mobile
Ask open ended discovery questions about Mobile to uncover customer opportunity
  • Are you interested in saving money on your cell phone bill? Savings Calculator | Cox Mobile
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  •  
    Declined

     Add Video Experience
    Recommend adding the Contour video experience to this Customer’s services. Find the best video offer / bundle for this customer and make sure to use your W2P indicator to determine the supporting video equipment.
     
    Declined

     Explore Contour Streaming Player Add On
    Recommend Streaming Only to customers not interested in video services. Device comes with Voice Remote that works with CHL and searches across all platforms.
     
    Declined
    Recommended Offers
    No Recommended Offers Available
    Summary History
    Summary IDDate CreatedChannelExpired CampaignAmountConvertedExpiredNotification Method
    2cf72304/08/2024ICE - TRANSFERNo$156.26YesYesarielh.alex81@gmail.com
    Displaying 1 - 1 of 1
        
    Monthly Recurring Charges
     Statement 001 - Data 
     
    Delivery Method Resend Paper Statement
    Amount Due
    $314.66
    Due Date
    05/05/2024
    Status
    Active
    Pay Now will create an immediate payment that will be processed today.
    Override Allocations
         
    Bill History 
    ProcessedStmt.DuePaidDifferenceMRCTaxes & FeesProratesCreditsOTCsFeesUsage
    04/16/2024001$314.66--$314.66$155.00$1.51$31.00$119.80--$7.35--
    Displaying 1 - 1 of 1
        
    Account Aging 







     
        Advanced Search
    issac olsen
    Modify Customer | Customer Flashes | Refresh Data
    Account Number
    135-014498308 
    Credit Rating
    A
    Core MRC (Pre-Tax)
    --
    Core Amount Due
    $0.00
    Mobile MRC (Pre-Tax)
    --
    Mobile Amount Due
    $0.00
    Enrolled in TSV
    Customer Since
    --
    Address
     Data 
    Video
    Available Channels
     Phone Homelife Mobile
    ServiceabilityDATA SERVICEABLEIP TV SERVICEABLETELEPHONE NOT SERVICEABLEHOME SECURITY NOT SERVICEABLEWIRELESS SERVICEABLE
    Transport MethodCoaxCoaxCoax----
    Services----------
    Add-Ons----------
    Equipment----------
    TA End Date----------
    Seasonal Return----------
    Work orders----------
    Smart Alerts
    Account Management
    Products and Services
    Next Best Experiences
    No Recommended Actions
    Recommended Offers
    GO EVEN FASTER
     
    --
     
    --
     
    --
     
    --
     
    None
    • Panoramic Wifi PW7: $15.00
    • Panoramic Wifi Included: $0.00
     
    $90.00
     
    Summary History
    No Record Found
    Monthly Recurring Charges
     Statement 001 - Data 
     
    Delivery Method Resend Paper Statement
    Amount Due
    $0.00
    Due Date
    04/27/2024
    Status
    Disconnected
    Pay Now will create an immediate payment that will be processed today.
    Override Allocations
         
    Bill History 
    ProcessedStmt.DuePaidDifferenceMRCTaxes & FeesProratesCreditsOTCsFeesUsage
    04/07/2024001----$0.00------$28.00------
    04/02/2024001($28.00)--($28.00)----($28.00)--------
    03/08/2024001$140.00$140.00$0.00$140.00------------
    02/08/2024001$140.00$140.00$0.00$140.00------------
    01/09/2024001$140.00$140.00$0.00----$140.00--------
    Displaying 1 - 5 of 5
        
    Account Aging 








     
        Advanced Search
    issac olsen
    Modify Customer | Customer Flashes | Refresh Data
    Account Number
     135-014713707
    Credit Rating
    A
    Core MRC (Pre-Tax)
    $140.00
    Core Amount Due
    $135.33
    Mobile MRC (Pre-Tax)
    --
    Mobile Amount Due
    $0.00
    Enrolled in TSV
    Customer Since
    04/03/2024
    Address
     Data 
    Video
    Available Channels
     Phone Homelife Mobile
    ServiceabilityDATA SERVICEABLEIP TV SERVICEABLETELEPHONE NOT SERVICEABLEHOME SECURITY NOT SERVICEABLEWIRELESS SERVICEABLE
    Transport MethodCoaxCoaxCoax----
    ServicesGo Even Faster--------
    Add-OnsUnlimited Data PlanCox Complete Care--------
    EquipmentPanoramic Wifi PW7 Rental--------
    TA End Date----------
    Seasonal Return----------
    Work orders----------
    Smart Alerts
    Account Management
    Products and Services
    Next Best Experiences
     Add Mobile
    Ask open ended discovery questions about Mobile to uncover customer opportunity
  • Are you interested in saving money on your cell phone bill? Savings Calculator | Cox Mobile
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  •  
    Declined

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    Recommend adding the Contour video experience to this Customer’s services. Find the best video offer / bundle for this customer and make sure to use your W2P indicator to determine the supporting video equipment.
     
    Declined

     Explore Contour Streaming Player Add On
    Recommend Streaming Only to customers not interested in video services. Device comes with Voice Remote that works with CHL and searches across all platforms.
     
    Declined
    Recommended Offers
    No Recommended Offers Available
    Summary History
    Summary IDDate CreatedChannelExpired CampaignAmountConvertedExpiredNotification Method
    112eaf04/02/2024ICE - TRANSFERNo$140.00YesYes--
    Displaying 1 - 1 of 1
        
    Monthly Recurring Charges
     Statement 001 - Data 
     
    Delivery Method Resend Paper Statement
    Amount Due
    $135.33
    Due Date
    04/27/2024
    Status
    Active
    Pay Now will create an immediate payment that will be processed today.
    Override Allocations
         
    Bill History 
    ProcessedStmt.DuePaidDifferenceMRCTaxes & FeesProratesCreditsOTCsFeesUsage
    04/07/2024001$135.33--$135.33$140.00--$23.33($28.00)------
    Displaying 1 - 1 of 1
        
    Account Aging 





    541-092321103

    HISAKO WATANABE' Apt 130, 12740 Gateway Park Rd, Poway, Ca 92064

    436-005165816

    Nora Guerrero 4610 W Indianola Ave, Phoenix, Az 85031

    436-197559911

    Jessica Bia apt 2224, 720 W Oneil Dr, Casa Grande, Az 85122


    541-009219704

    Robert Wilson 7930 Eastridge Dr, La Mesa, Ca 91941

    436-138698705

    Paramjit Bajwa 853 E Aquarius Pl, Chandler, Az 85249

    ` Code


    000- LUIS GAETA

    476-058873616

    Robert Cox apt 1025, 7100 W Alexander Rd, Las Vegas, Nv 89129

    135-014498308

    issac olsen rm 302, Bld 00848, Eglin Afb, Fl 32542

    182-050821608

    Rekeia Gallien 1327 S 17th St, Baton Rouge, La 70802


    215-030289921 Rebekah Russell 1042 F Ave, Virginia Beach, Va 23454

    333-025332503

    GAYLEA PHILLIPS 32621 Sea Island Dr, Dana Point, Ca 92629

    333-025332503

    GAYLEA PHILLIPS 32621 Sea Island Dr, Dana Point, Ca 92629


    3855306 109.99 5165816 10 9219704 0 18132704 0 70481009 13 551106418 50 696905 5 4046316 -106 14498308 -280 27509115 70 34838721 17.98 58873616 0 197559911 109.99 4046316 -106 14498308 -280 34838721 17.98 9364217 50 14713707 280 50821608 109.99 14713707 280 8854602 4 27591617 90 33501315 64.99 68777602 50 115152803 50 136625612 50 138698705 90 8854602 4 18087110 230 30289921 59.99 41756413 50 47601001 5 107144602 0 196635606 15 18087110 230 16704607 54 18381905 6 27233704 29.98 42470506 50 49851904 50 53427712 109.99 97587313 68 99291106 50 128652405 54.99 192841702 44 285345003 290 97587313 68 27233704 29.98 285345003 290 192841702 44 1697101 156 14543902 13 33454402 109.99 65160202 123 73931828 -310 103421517 50 266680502 0 511798225 0 14543902 13 73931828 -310 1697101 156 65160202 123 10590416 10 11185904 130.5 14044922 50 51235823 8.5 97971806 310 11185904 130.5 80127404 109.99 118998917 82.02 237189405 0 118998917 82.02 3837501 50 11589803 35 31027206 0 34192407 346.48 40803805 50 45515905 50 46295402 110 75722803 40 90927512 51 99707505 5 271853001 400 75722803 40 34192407 346.48 271853001 400 46295402 110 31026809 -89.99 553548402 0 17767908 79.99 50359510 241.98 55658618 109.99 71430523 50 248658807 70 50359510 241.98 63119316 270 73536302 40 75536805 199.98 80150401 50 86067506 40 114894509 90 196224601 90 73536302 40 86067506 40 75536805 199.98 63119316 270 199075507 50 67608114 50 18469306 54 84791308 10 99380201 109.99 55423712 47.98 92321103 225 55423712 47.98 284693801 150 550240622 70 129558216 0 33711307 50 148509401 0 95061410 30 284693801 150 550240622 70 129558216 0 33711307 50 35220918 -50 277095002 121 44068102 -90 44068103 125 521329916 -60 528516417 50 40473904 109.99 51632935 90 24477204 -82.99 80995102 194.49 34916928 70 24477204 -82.99 80995102 194.49 35220918 -50 277095002 121 44068102 -90 44068103 125 521329916 -60 528516417 50 40473904 109.99 51632935 90 264697701 70 15631208 54 2499310 0 24616108 83 119491905 15 63027201 -12 21699007 54 60127204 180 63027201 -12 21699007 54 60127204 180 24616108 83 264697701 70 15631208 54


     
        Advanced Search
    Nora Guerrero
    Modify Customer | Customer Flashes | Refresh Data
    Account Number
     436-005165816
    Credit Rating
    ICS-C
    Core MRC (Pre-Tax)
    $89.99
    Core Amount Due
    $67.96
    Mobile MRC (Pre-Tax)
    --
    Mobile Amount Due
    $0.00
    Enrolled in TSV
    Customer Since
    03/26/2024
    Address
     Data 
    Video
    Available Channels
     Phone Homelife Mobile
    ServiceabilityDATA SERVICEABLEIP TV SERVICEABLETELEPHONY - IMSHOME SECURITY SERVICEABLEWIRELESS SERVICEABLE
    Transport MethodCoaxCoaxCoax----
    ServicesGo Super Fast--------
    Add-OnsUnlimited Data PlanCox Complete Care--------
    EquipmentPanoramic Wifi PW7 Rental--------
    TA End Date----------
    Seasonal Return----------
    Work orders----------
    Smart Alerts
    Account Management
    Products and Services
    Next Best Experiences
     Add Mobile
    Ask open ended discovery questions about Mobile to uncover customer opportunity
  • Are you interested in saving money on your cell phone bill? Savings Calculator | Cox Mobile
  • Do you have an Apple device?
  • Share with customer latest mobile offers or check if they can do BYOD Cell Phones & Smartphones from Cox Mobile - Shop for Phones
  •  
    Declined

     Increase Internet Speed
  • Use Cox Product Advisor to find the best speed for this customer.
  • Upgrade customer to GO BEYOND FAST for optimized service
  •  
    Declined

     Add Video Experience
    Recommend adding the Contour video experience to this Customer’s services. Find the best video offer / bundle for this customer and make sure to use your W2P indicator to determine the supporting video equipment.
     
    Declined
    Recommended Offers
    No Recommended Offers Available
    Summary History
    Summary IDDate CreatedChannelExpired CampaignAmountConvertedExpiredNotification Method
    84ea1f04/01/2024ICE - UPGRADENo$91.29YesYesguenora316@gmail.com 
    8b966603/25/2024ICE - TRANSFERNo$81.29YesYes--
    Displaying 1 - 2 of 2
        
    Monthly Recurring Charges
     Statement 001 - Data 
     
    Delivery Method Resend Paper Statement
    Amount Due
    $67.96
    Due Date
    05/16/2024
    Status
    Active
    Pay Now will create an immediate payment that will be processed today.
    Override Allocations
         
    Bill History 
    ProcessedStmt.DuePaidDifferenceMRCTaxes & FeesProratesCreditsOTCsFeesUsage
    04/21/2024001$71.96--$71.96$89.99$1.30$6.67($30.00)------
    03/27/2024001$4.00--$4.00--$1.20$74.66($71.86)------
    Displaying 1 - 2 of 2
        
    Account Aging 


     
        Advanced Search
    Jessica Bia
    Modify Customer | Customer Flashes | Refresh Data
    Account Number
    436-197559911
    Credit Rating
    D
    Core MRC (Pre-Tax)
    $109.99
    Core Amount Due
    $109.99
    Mobile MRC (Pre-Tax)
    --
    Mobile Amount Due
    $0.00
    Enrolled in TSV
    Customer Since
    04/02/2024
    Address
     Data 
    Video
    Available Channels
     Phone Homelife Mobile
    ServiceabilityDATA SERVICEABLEIP TV SERVICEABLETELEPHONY - IMSHOME SECURITY SERVICEABLEWIRELESS SERVICEABLE
    Transport MethodCoaxCoaxCoax----
    ServicesGo Super Fast--------
    Add-Ons----------
    EquipmentPanoramic Wifi PW7 Rental--------
    TA End Date----------
    Seasonal Return----------
    Work orders----------
    Smart Alerts
    Account Management
    Products and Services
    Next Best Experiences
     Add Mobile
    Ask open ended discovery questions about Mobile to uncover customer opportunity
  • Are you interested in saving money on your cell phone bill? Savings Calculator | Cox Mobile
  • Do you have an Apple device?
  • Share with customer latest mobile offers or check if they can do BYOD Cell Phones & Smartphones from Cox Mobile - Shop for Phones
  •  
    Declined

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    Declined

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    Declined
    Recommended Offers
    No Recommended Offers Available
    Summary History
    Summary IDDate CreatedChannelExpired CampaignAmountConvertedExpiredNotification Method
    e695e604/01/2024ICE - NEW SUBSCRIBERYes$109.99YesYesjbia11@yahoo.com 
    Displaying 1 - 1 of 1
        
    Monthly Recurring Charges
     Statement 001 - Data 
     
    Delivery Method Resend Paper Statement
    Amount Due
    $109.99
    Due Date
    04/27/2024
    Status
    Active
    Pay Now will create an immediate payment that will be processed today.
    Override Allocations
         
    Bill History 
    ProcessedStmt.DuePaidDifferenceMRCTaxes & FeesProratesCreditsOTCsFeesUsage
    04/02/2024001$109.99--$109.99----$109.99--$50.00----
    Displaying 1 - 1 of 1
        
    Account Aging 
    TX

    CoatesThomas D.HAMPTONICOMS2-Apr-202434838721913281200AV0022AVV130001Primary
    CoatesThomas D.HAMPTONICOMS2-Apr-202434838721913281200AV0022AVV130618Primary
    CoatesThomas D.HAMPTONICOMS2-Apr-202434838721913281200AV0022AVV15575Primary
    CoatesThomas D.HAMPTONICOMS2-Apr-202434838721913281200AV0022AVV15576Primary
    CoatesThomas D.HAMPTONICOMS2-Apr-202434838721913281200AV0022AVV1AGRDISCPrimary
    CoatesThomas D.HAMPTONICOMS2-Apr-20243483872191328120-70AV0022AVV130170Primary
    CoatesThomas D.HAMPTONICOMS2-Apr-2024348387219132812079.99AV0022AVV130180Primary
    CoatesThomas D.HAMPTONICOMS2-Apr-20243483872191328120-1AV0022AVV130617Primary



     
        Advanced Search
    Account: 131-035022707
     
    Work Order: 69527564
    Created: TCOATES
     
    03/25/2024 • 05:18 PM
     
    Last Modified: COXOFSCRWS
     
    03/25/2024
    Work Order Type
    Install
     
    Category List
    Data
     
    Status
    Completed
     
    Campaign
    Pano Wifi free for 24mo. (A23FPAN24)
     
    Scheduled Date & Time
    03/27/2024 • 10:00 am - 12:00 pm
    Work Order Comment
     
     
    Sales Type
    A1
    Cancel Code
    --
    Problem Code
    --
     
    Term Agreements
    --
    Price
    $90.00
    Prorate
    $190.00
     
    Assigned Tech
    38157
    Service Effective Date
    03/27/2024
    Ctg.CodeDescriptionFrom Qty.To Qty.AmountSales Rep NumberUser ID
    D30001INTERNET BASE CODE01$0.0066102TCOATES
    D30141GO EVEN FASTER01$90.0066102TCOATES
    D306173.1 PANO WIFI MODEM (PW7)01$0.0066102TCOATES
    D5573EVEN FASTER INT PKG DISC01$0.0066102TCOATES
    DDINSTALINTERNET PRO CONNECT01$100.0066102TCOATES
    DDPNPT1PPano Wifi 1P Points01$0.0066102TCOATES