| Date/Time | User | Message | Details |
|---|---|---|---|
| 3/22 2:56 PM | Coates, Thomas (CCI-Virginia) | AVAYA still down will not load |
Request Submitted Successfully Ref. Number: RITM2005661 Requested For: Thomas Coates Summary: General Request Description: This request is intended to be used when you cannot find an appropriate request elsewhere. If you can find an appropriate request elsewhere, please use it, so that we can address your request more quickly. Created Time: 2024-03-21 17:44:57 |
| 3/22 2:56 PM | Charlie | Ok, here are the most relevant solutions: | |
| 3/22 2:57 PM | Charlie | Ok, I've re-drafted your comment for ticket | |
| 3/22 2:57 PM | Charlie | Ok, I've re-opened ticket RITM2005661 | (https://app.moveworks.ai/r?CzfVeNNYp...) |
| 3/26 11:09 AM | Charlie | Hi Thomas, | |
| 4/5 12:41 PM | Coates, Thomas (CCI-Virginia) | Having internet connectivity issues, not able to login to ICE and Mainpage | |
| 4/5 12:41 PM | Charlie | Ok, here are the most relevant solutions. Type the number (e.g. 1) to select... | |
| 4/5 12:41 PM | Coates, Thomas (CCI-Virginia) | Help | |
| 4/5 12:41 PM | Charlie | Ok, I can get you help from IT. | |
| 4/5 12:46 PM | Charlie | Ok, let me help you file a ticket. | |
| 4/5 12:48 PM | Coates, Thomas (CCI-Virginia) | Went into AUX LAN/PC Teams help request sent to MSTeams Charlie regarding: Having internet connectivity issues, not able to login to ICE and Mainpage | |
| 4/5 12:48 PM | Charlie | Ok, here are the most relevant solutions. Type the number (e.g. 1) to select... | |
| 4/5 12:48 PM | Charlie | Review your issue | |
| 4/5 12:48 PM | Charlie | Got it, working on it... | |
| 4/5 12:48 PM | Charlie | Ticket submitted successfully to IT. I'll keep you updated. | |
| 4/5 12:57 PM | Charlie | ✍ Hello Thomas, your ticket is now in progress. See below for updates: | |
| 4/5 1:00 PM | Coates, Thomas (CCI-Virginia) | Seems to be working, just launched Avaya Successfully | |
| 4/5 1:00 PM | Charlie | Got it, working on it... | |
| 4/5 1:00 PM | Charlie | ✔ I've marked INC10393005 as resolved | (https://app.moveworks.ai/r?XLlgRAnYlqIAQDm0) |
| 4/9 11:04 AM | Charlie | Hi Thomas, | |
| 4/16 11:03 AM | Charlie | Hi Thomas, | |
| 4/17 2:31 PM | Charlie | Hi Thomas, | |
| 4/23 11:02 AM | Charlie | Hi Thomas, | |
| 4/30 11:16 AM | Charlie | Hi Thomas, | |
| 5/7 10:01 AM | Charlie | Hi Thomas, | |
| 5/14 11:04 AM | Charlie | Hi Thomas, | |
| 5/18 1:03 PM | Coates, Thomas (CCI-Virginia) | internet down ice intermittent | |
| 5/18 1:03 PM | Charlie | Ok, here are the most relevant solutions. Type the number (e.g. 1) to select... | |
| 5/18 1:03 PM | Charlie | Showing a form related to your request. Submit it to kick off the process! | |
| 5/18 1:04 PM | Charlie | Showing a form related to your request. Submit it to kick off the process! | |
| 5/18 1:05 | |||
| 5/18 1:05 PM | Charlie | I may not have the exact answer, but I've found the following results which... | |
| 5/18 1:07 PM | Charlie | Ok, thanks for helping me learn. | |
| 5/18 1:07 PM | Charlie | Ok, I can get you help from IT. | |
| 5/18 1:07 PM | Charlie | Ok, let me help you file a ticket. | |
| 5/18 1:07 PM | Charlie | Got it, working on it... | |
| 5/18 1:07 PM | Charlie | Ticket submitted successfully to IT. I'll keep you updated. | |
| 5/18 1:58 PM | Coates, Thomas (CCI-Virginia) | not working again, need help | |
| 5/18 1:58 PM | Charlie | I found a related form. Complete it to provide important details for your agent. | |
| 5/18 1:58 PM | Charlie | Ok, here are some options to get you some further help: | |
| 5/18 1:59 PM | Charlie | Ok, you selected IT. | |
| 5/18 1:59 PM | Charlie | Ok, let me help you file a ticket. | |
| 5/18 1:59 PM | Charlie | Got it, working on it... | |
| 5/18 1:59 PM | Charlie | Ticket submitted successfully to IT. I'll keep you updated. | |
| 5/18 2:00 PM | Coates, Thomas (CCI-Virginia) | internet down, vpn down, ice not loading | |
| 5/18 2:00 PM | Charlie | Ok, here are the most relevant solutions. Type the number (e.g. 1) to select... | |
| 5/19 1:33 PM | Charlie | Hi Thomas, I noticed that your computer password is expiring on Sunday, June 2, 2024 - 01:15 PM EDT. I can help! If you don’t change your password before the above date, you will be locked out of VPN, Email, and other applications, requiring a call to ITHelp. | |
| 5/20 3:33 PM | Charlie | ✍ Hello Thomas, your ticket is now in progress. See below for updates: | |
| 5/20 3:37 PM | Charlie | ✍ Hello Thomas, your ticket is now in progress. See below for updates: | |
| 5/21 11:17 AM | Charlie | Hi Thomas, | |
| 5/21 4:19 PM | Charlie | ✍ Hello Thomas, your ticket is now in progress. See below for updates: | |
| 5/22 3:17 PM | Charlie | ✍ Hello Thomas, your ticket is now in progress. See below for updates: | |
| 5/26 1:18 PM | Charlie | Hi Thomas, I noticed that your computer password is expiring on Sunday, June 2, 2024 - 01:15 PM EDT. I can help! If you don’t change your password before the above date, you will be locked out of VPN, Email, and other applications, requiring a call to ITHelp. | |
| 5/28 11:00 AM | Charlie | Hi Thomas, | |
| 6/3 1:20 PM | Coates, Thomas (CCI-Virginia) | Charlie - ICE is freezing and getting a GW-LOGON error, I have gone into LAN aux and I am going to do a shut down and restart, if it does not work, I will open a ticket and call Attendance Line | |
| 6/3 1:20 PM | Charlie | I found a related form. Complete it to provide important details for your agent. | |
| 6/3 1:20 PM | Charlie | Ok, I can get you help from IT. | |
| 6/3 1:20 PM | Charlie | Ok, let me help you file a ticket. | |
| 6/3 1:21 PM | Charlie | Got it, working on it... | |
| 6/3 1:21 PM | Charlie | Ticket submitted successfully to IT. I'll keep you updated. | |
| 6/11 1:04 PM | Charlie | ✍ Hello Thomas, your ticket is now in progress. See below for updates: | |
| 6/11 1:05 PM | Charlie | ✍ Hello Thomas, your ticket is now in progress. See below for updates: | |
| 6/11 1:13 PM | Charlie | ✍ Hello Thomas, your ticket has been cancelled. See below for updates: | |
| 6/11 3:50 PM | Charlie | ✍ Hello Thomas, your ticket has been resolved. See below for updates: | |
| 6/11 4:28 PM | Charlie | No problem, working on it... | |
| 6/11 4:28 PM | Charlie | Ok, I've re-opened ticket INC10689569 | (https://app.moveworks.ai/r?W0A2O_n-Y...) |
| 6/11 4:28 PM | Coates, Thomas (CCI-Virginia) | VPN IS STILL GOING DOWN | |
| 6/11 4:28 PM | Charlie | Ok, here are the most relevant solutions: | |
| 6/11 4:38 PM | Charlie | ✍ Hello Thomas, your ticket is now in progress. See below for updates: | |
| 6/11 6:49 PM | Coates, Thomas (CCI-Virginia) | Supervisor helped me. The VPN is back up on the Hampton Road Gateway. He says that I need to re-authenticate with the Zscaler, whatever that means. But I will find out. Thank you so much for your help and willingness to help Anjali! | |
| 6/11 6:49 PM | Charlie | I understand you are trying to upload an attachment, but I don't support them in this way. Type File ticket and I can help you add an attachment after you describe your issue. | |
| 6/11 6:49 PM | Coates, Thomas (CCI-Virginia) | Supervisor helped me. The VPN is back up on the Hampton Road Gateway. He says that I need to re-authenticate with the Zscaler, whatever that means. But I will find out. Thank you so much for your help and willingness to help Anjali! | |
| 6/11 6:49 PM | Charlie | Ok, I've drafted your comment for ticket | |
| 6/11 6:51 PM | Charlie | 👀 Hi there, looks like you may have not submitted your last request. | Please click a button above to complete it or let me know how I can help you today. |
| 6/12 8:12 AM | Charlie | ✍ Hello Thomas, your ticket has been resolved. See below for updates: | |
| 6/13 12:18 PM | Coates, Thomas (CCI-Virginia) | shift just started: internet access is DOWN, some apps loading ICE but now they have stopped Avaya is issuing a stop sign. Tried to launch VPN will not connect | |
| 6/13 12:18 PM | Charlie | Ok, here are the most relevant solutions. Type the number (e.g. 1) to select... | |
| 6/13 12:18 PM | Charlie | Ok, let me help you file a ticket. | |
| 6/13 12:18 PM | Charlie | Review your issue | |
| 6/13 12:18 PM | Charlie | Got it, working on it... | |
| 6/13 12:18 PM | Charlie | Ticket submitted successfully to IT. I'll keep you updated. | |
| 6/13 12:57 PM | Charlie | ✍ Hello Thomas, your ticket is now in progress. See below for updates: | |
| 6/13 1:00 PM | Coates, Thomas (CCI-Virginia) | Seems to be working, just launched Avaya Successfully | |
| 6/13 1:00 PM | Charlie | Got it, working on it... | |
| 6/13 1:00 PM | Charlie | ✔ I've marked INC10393005 as resolved | (https://app.moveworks.ai/r?XLlgRAnYlqIAQDm0) |
| 6/9 11:04 AM | Charlie | Hi Thomas, | |
| 6/16 11:03 AM | Charlie | Hi Thomas, | |
| 6/17 2:31 PM | Charlie | Hi Thomas, | |
| 6/23 11:02 AM | Charlie | Hi Thomas, | |
| 6/30 11:16 AM | Charlie | Hi Thomas, | |
| 7/7 10:01 AM | Charlie | Hi Thomas, | |
| 7/14 11:04 AM | Charlie | Hi Thomas, | |
| 7/18 1:03 PM | Coates, Thomas (CCI-Virginia) | internet down ice intermittent | |
| 7/18 1:03 PM | Charlie | Ok, here are the most relevant solutions. Type the number (e.g. 1) to select... | |
| 7/18 1:03 PM | Charlie | Showing a form related to your request. Submit it to kick off the process! | |
| 7/18 1:04 PM | Charlie | Showing a form related to your request. Submit it to kick off the process! | |
| 7/18 1:05 PM | Charlie | I may not have the exact answer, but I've found the following results which... | |
| 7/18 1:07 PM | Charlie | Ok, thanks for helping me learn. | |
| 7/18 1:07 PM | Charlie | Ok, I can get you help | |
| 7/18 1:07 PM | Charlie | Ok, I can get you help from IT. | |
| 7/18 1:07 PM | Charlie | Ok, let me help you file a ticket. | |
| 7/18 1:07 PM | Charlie | Got it, working on it... | |
| 7/18 1:07 PM | Charlie | Ticket submitted successfully to IT. I'll keep you updated. | |
| 7/18 1:58 PM | Coates, Thomas (CCI-Virginia) | not working again, need help | |
| 7/18 1:58 PM | Charlie | I found a related form. Complete it to provide important details for your agent. | |
| 7/18 1:58 PM | Charlie | Ok, here are some options to get you some further help: | |
| 7/18 1:59 PM | Charlie | Ok, you selected IT. | |
| 7/18 1:59 PM | Charlie | Ok, let me help you file a ticket. | |
| 7/18 1:59 PM | Charlie | Got it, working on it... | |
| 7/18 1:59 PM | Charlie | Ticket submitted successfully to IT. I'll keep you updated. | |
| 7/18 2:00 PM | Coates, Thomas (CCI-Virginia) | internet down, vpn down, ice not loading | |
| 7/18 2:00 PM | Charlie | Ok, here are the most relevant solutions. Type the number (e.g. 1) to select... | |
| 7/19 1:33 PM | Charlie | Hi Thomas, I noticed that your computer password is expiring on Sunday, June 2, 2024 - 01:15 PM EDT. I can help! If you don’t change your password before the above date, you will be locked out of VPN, Email, and other applications, requiring a call to ITHelp. | |
| 7/20 3:33 PM | Charlie | ✍ Hello Thomas, your ticket is now in progress. See below for updates: | |
| 7/20 3:37 PM | Charlie | ✍ Hello Thomas, your ticket is now in progress. See below for updates: | |
| 7/21 11:17 AM | Charlie | Hi Thomas, | |
| 7/21 4:19 PM | Charlie | ✍ Hello Thomas, your ticket is now in progress. See below for updates: | |
| 7/22 3:17 PM | Charlie | ✍ Hello Thomas, your ticket is now in progress. See below for updates: | |
| 7/26 1:18 PM | Charlie | Hi Thomas, I noticed that your computer password is expiring on Sunday, June 2, 2024 - 01:15 PM EDT. I can help! If you don’t change your password before the above date, you will be locked out of VPN, Email, and other applications, requiring a call to ITHelp. | |
| 7/28 11:00 AM | Charlie | Hi Thomas, | |
| 8/3 1:20 PM | Coates, Thomas (CCI-Virginia) | Charlie - ICE is freezing and getting a GW-LOGON error, I have gone into LAN aux and I am going to do a shut down and restart, if it does not work, I will open a ticket and call Attendance Line | |
| 8/3 1:20 PM | Charlie | I found a related form. Complete it to provide important details for your agent. | |
| 8/3 1:20 PM | Charlie | Ok, I can get you help from IT. | |
| 8/3 1:20 PM | Charlie | Ok, let me help you file a ticket. | |
| 8/3 1:21 PM | Charlie | Got it, working on it... | |
| 8/3 1:21 PM | Charlie | Ticket submitted successfully to IT. I'll keep you updated. | |
| 8/11 1:04 PM | Charlie | ✍ Hello Thomas, your ticket is now in progress. See below for updates: | |
| 8/11 1:05 PM | Charlie | ✍ Hello Thomas, your ticket is now in progress. See below for updates: | |
| 8/11 1:13 PM | Charlie | ✍ Hello Thomas, your ticket has been cancelled. See below for updates: | |
| 8/11 3:50 PM | Charlie | ✍ Hello Thomas, your ticket has been resolved. See below for updates: | |
| 8/11 4:28 PM | Charlie | No problem, working on it... | |
| 8/11 4:28 PM | Charlie | Ok, I've re-opened ticket INC10689569 | (https://app.moveworks.ai/r?W0A2O_n-Y...) |
| 8/11 4:28 PM | Coates, Thomas (CCI-Virginia) |